The EU's GDPR and What It Means for You!

By Rob Johnstone and Laura Lafferty

Have you heard of the General Data Protection Regulation (GDPR) passed by the European Union Parliament? Since most of our readers are in North America, there is a chance that if you did hear about it, you figured it didn't apply to you.

Well, that may not be accurate.

If you have conference guests or students from an EU country, this regulation could apply to you.

With clients spanning the globe, this is a topic we have watched closely because of what it means for our clients. We have worked to learn all we can to share the impact it has on you.

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A 3-Part Plan to Boost Your Bottom Line in 2013

By Kinetic Software

Each new season often carries with it an expectation of change. When you make the time to adapt a different strategy, or review the steps you normally take, the results are usually positive. Here are three steps to help your operation enhance its revenue stream for next year - starting today.

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Welcome to the Fall 2013 slate of Kx Workshops

By Kinetic Software

It is fall workshop time again KxUsers! The fall 2013 workshop schedule is out, this year with an online brochure you can flip through to read about the offerings. The line-up is a good one, featuring sessions on managing user access, using student searches your end of year cleanup and the oft requested KxMarketing application - a 3 part series. Take a look at the online brochure and then follow the link at the end of the post to register for any of the workshops listed below.

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What does your website say about your organization?

By Kinetic Software

You visit your website on a regular basis, but did you ever stop and think about how a first time visitor views the experience? A website is an important part of any business these days, and like anything having to do with a customer, first impressions are important. So what are some of the things to consider when you are evaluating your online presence?

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Green furnishings for student residence housing

By Kinetic Software

With Convocation and Graduation nearly complete, it is time to look at the condition of the rooms left behind. As careful as some students are, and not careful as others can be, by the end of the year the furniture in the dorms may need to be replaced over the summer. We've talked about adding green practices to residence and campus management in the form of energy conservation, environmentally conscious promotion and other forms of sustainablility initiatives in previous blogs. The same ideas can be applied to dorm furniture when it come time to replace it.

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Done is best - time management tips

By Kinetic Software

Done is best paraphrases a facebook company motto for completing tasks and crossing them off the list. The real quote, Done is better than perfect, sums up the need to sometimes mark a project as complete knowing that everything is not quite perfect. Event coordinators laying out the banquet hall for a wedding reception face a similar challenge as do student residence managers planning for move-in day. Often it is a time deadline that drives the need to judge a project done.

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Sustainablitiy on campus part one: Student Housing

By Kinetic Software

Climate initiatives or 'Green' policies are more common than ever on campuses. With so many students consuming resources in your student housing facilities what are some of the ways to both save energy and encourage environmental consciousness on campus? There are the basics, which many organizations have already undertaken, and other less common ways to practice being green.

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Understanding the Kx Options: Kx Internal Calendars

By Kinetic Software

The release of the new look, web-based Kx Calendar is just around the corner. This year's Kx User Conference also unveiled two internal calendar options that will be available in the coming months as well, the KxEvent Calendar and the KxBedroom Calendar. Both bring enhanced functionality to Kx.

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Customer Service

By Kinetic Software

Good customer service is not always easy to recognize, but everyone knows bad customer service when they experience it. I recently heard Chuck Salem, Unique Venues speak on the subject at a conference in Colorado. As part of the talk, Chuck asked the audience to share their experiences with great customer service and though the stories were varied, a common theme emerged. When there is a problem, deal with it quickly and don’t let it go away without some kind of resolution for your customer. Sometimes that will be as simple as an apology, in other cases a gesture is required; comp a meal, add a specialty item, promise a future redo. Airlines will often do the latter when they bump a passenger, comping tickets or giving a discount on a future flight.

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5 Key considerations in managing student residence housing

By Kinetic Software

Managing each year's influx of new students is a challenge whether the students are returning or arriving for the first time. A number of factors can affect the student's experience; their maturity level, the college or universities process for induction and even the surrounding area that borders the residences. Take a country mouse to the city or vice-versa and strange things are likely to take place. We're going to look at 5 common issues most colleges and universities deal with year after year.

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