3 Ways Conference Services Should Never Underestimate its Impact

By Laura Lafferty

As many conference professionals head into the ‘busy season’ of summer, this is a good time to remind you of just how much impact you have on your university and your community.  

In the day to day chaos of summer conference season, it is easy to forget the big picture when the focus is on the little details. Below are my top three choices detailing the powerful influence of conference services that go beyond the revenue you generate for the university.

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Lessons Learned from a Few Humans & a Mouse

By Kirstin Taylor

CUSTOMER SERVICE! We hear it over and over again. Companies like Disney and Southwest are well-known for their level of customer service and are considered the gold standard. 

How do we make our conference staff live up to that level of service? How do we "go above and beyond"? 

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