Trade Show Tips and To Dos: Part 2 - The During and After

By Suzanne Delap

In our last post, we looked at what should be happening before you attend your next trade show. Now, let’s look at what you should focus on during and after the show.

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Trade Show Tips and To Dos: Part 1 - The Before

By Suzanne Delap

It’s that time of year. Time to gear up for trade shows. Some of the best time to showcase who you are and what you can offer.

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Let the Numbers Justify Your Purchase

By Suzanne Delap

Let's face it. Many times, those of us in conference services find ourselves fighting for any number of items: additional staff, software, access to buildings, the right to exist on campus.  

There is a way to make your case in an effective way, but what are some tools you can use to justify your purchases?

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11 Questions to Ask When Purchasing Software

By Suzanne Delap

A software purchase is a big decision. And when it comes to finding one to handle all the pieces of event management, it can become even more complicated.

Looking beyond the priorities and features specific to the system, here are 11 questions to consider when making a new software purchase.

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4 Examples of the Worst Software Advice We've Ever Heard

By Suzanne Delap

Okay, yes we are a software company. It is our job to convince you to buy our products.

Now that we got that out of the way, we can focus on the fact that we still hear bad software advice. And we have heard some big ones. As you brew your cup of coffee, let's take a look at what made the top of our list.

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5 Contracting Best Practices for Conference Departments

By Laura Lafferty

As one conference season winds down, it is time to look toward the next one. For many, contracting your repeat customers happens right away. 

Before you sign everyone on to next year’s camps and conferences with your existing contracts, take a step back and have a look at them. You may want to consider making some changes to incorporate contracting best practices that may be missing. 

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4 Benefits Behind Offering a One Stop Shop Experience

By Suzanne Delap

Imagine you have been tasked with planning a conference for an organization for which you volunteer. 

The committee looks at you and naturally, with your conference management experience, want you to handle arranging all the logistics. First, you have to find a venue. You start making phone calls to various venues to find out if they have availability. 

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3 Ways to Track Your Impact on Campus

By Laura Lafferty

Last month, I wrote about three of the biggest impacts a conference department can have on its campus. I firmly believe in those three ideas, but how do you prove it? It is one thing to detail what the impact is, but it also needs to be demonstrated for others to buy in to the concepts. 

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Lessons Learned from a Few Humans & a Mouse

By Kirstin Taylor

CUSTOMER SERVICE! We hear it over and over again. Companies like Disney and Southwest are well-known for their level of customer service and are considered the gold standard. 

How do we make our conference staff live up to that level of service? How do we "go above and beyond"? 

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Your "Cliff Notes" Guide to the Cloud, Cloud computing, and SaaS

By Laura Lafferty

The term “Cloud” is everywhere these days. Does it mean a web-based product, hosting, or a storage system?

Yes, it does.

The word “Cloud” refers to the Internet. It can mean anything from server hosting, browser-based applications, cloud storage, or file sharing. Which isn’t very helpful when trying to figure out what will work best for your operations.

As a layman, it is sometimes difficult to determine which service a vendor is talking about. And even when they do explain it, does it mean what you think?

Well, here is a quick guide to help start the conversation. So kick back while you brew your coffee and take a quick break.

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