3 Ways to Track Your Impact on Campus

By Laura Lafferty

Last month, I wrote about three of the biggest impacts a conference department can have on its campus. I firmly believe in those three ideas, but how do you prove it? It is one thing to detail what the impact is, but it also needs to be demonstrated for others to buy in to the concepts. 

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3 Ways Conference Services Should Never Underestimate its Impact

By Laura Lafferty

As many conference professionals head into the ‘busy season’ of summer, this is a good time to remind you of just how much impact you have on your university and your community.  

In the day to day chaos of summer conference season, it is easy to forget the big picture when the focus is on the little details. Below are my top three choices detailing the powerful influence of conference services that go beyond the revenue you generate for the university.

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3 Ways to Think Outside the Box with Optional Add-Ons

By Jeanette Kletzli

Money, revenue, the bottom line. It is the primary reason why many conference departments exist. Get your university more money.

At this year’s annual ACCED-I conference, we led a session taking the revenue discussion outside of the box. We looked at activities and programs from others campuses that utilize campus space for additional revenue in an innovative direction.

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Lessons Learned from a Few Humans & a Mouse

By Kirstin Taylor

CUSTOMER SERVICE! We hear it over and over again. Companies like Disney and Southwest are well-known for their level of customer service and are considered the gold standard. 

How do we make our conference staff live up to that level of service? How do we "go above and beyond"? 

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Scheduling is NOT Conference Management

By Laura Lafferty

This month, we welcome Laura Lafferty as our guest blogger.

While working in conference services, she used an academic scheduling system to manage her conferences and events. After all, she was just scheduling events; it's the same thing.

Read on as you take a coffee break to learn more about her experience in how effective the system was for her needs.

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[Guest Blog] Tips to Help Get an Intern Housing Program Up & Running

By Jake Holtz

Intern housing is becoming a big buzz word these days. And it is easy to understand why: it can be an easier way to increase sales and occupancy in an area that is consistent. One campus that has seen a huge return through an intern housing program is the University Center Chicago. In the last 5 years, intern housing has grown and now represents the majority of their housing revenue.

Jake Holtz, the Assistant Director of Summer Housing and Conference Operations, shares tips and insights University Center has experienced as their summer intern housing program grew.

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14 Things We Learned from Hosting a Presidential Debate

By Laura Lafferty

Managing conferences and events is no small feat. There are many moving pieces for any conference and we all learn as we go along. Now imagine what you would learn about your team and events in general from an event on steroids... like a Presidential Debate.

Such was the case at the University of Nevada Las Vegas.

The Student Union and Event Services at UNLV hosted an event to top most events. While some of their experiences may not be repeated again, the lessons learned can be carried on to help serve other groups. 

We are excited to share their thoughts about about what they learned from hosting a Presidential Debate on campus.

Thank you to the UNLV Photo Services for the photos of the UNLV campus.

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Keeping it all in the family... with Linked Rooms

By Kirstin Taylor

Think you know Linked Rooms? Well, for Kx2014 our development team did a rework of how this features works and relates to events.

Grab a cup of coffee while we take a quick look at the top changes and what they mean.

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Trainer Tips: Drag and Drop

By Kirstin Taylor

Trainer Tips: Drag and Drop

With the release in Kx2014, Drag and Drop was added to the Conference Room Plan as a quick way to move bookings from one conference room to another.

Below are some common points to remember when using Drag and Drop.

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5 Ways to Make RFPs Work for You

By Laura Lafferty

We seem to have a love/hate relationship with quotes, or requests for proposals (RFPs); their value has often been debated. Best practices and new trends, such as how do you showcase your venue while meeting the planner’s need for concise reporting, are always a hot topic. 

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