How to increase your efficiency with financial system integrations

By Ksenia Molodych on August 16, 2018

Find out more about the financial integrations with Kx systems in our free ebook.

The finance department is a huge part of every university (and every business for that matter). Rarely do they just report numbers but often are a key stakeholder in any decision-making process. However, we know that the finance team can often get bogged down with the time-consuming admin work which impacts their ability to really add value to the business and help drive overall growth.

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Benefits of software integrations

By Ksenia Molodych on August 16, 2018

To find out more about the software integrations with Kx sytems download our free ebook.

Universities are constantly facing decisions over whether to invest into new technologies. On average, companies use 7 to 10 applications for various business purposes. The usual path would be buying several cheaper licences from various software companies as it seems like you are spending less of that precious budget. And there is nothing wrong with this strategy, short term. However, long term, your company will get to the point where you have various pieces of software that are not even necessarily talking to each other.

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How Conferencing Departments Can Retain Customers and Influence Change

By Laura Lafferty on August 6, 2018

Part of the Kx eBook: The One Simple Task Every Conference Department Should Do To Increase Revenue (& Why You Should Start Doing It Right Now) 

We all know that conference operations play a large role in both helping to fund the academic programme of a university and, importantly, introducing potential new students to the institution. We also know that they are all looking at ways to increase revenue. Raising rates and offering new services are the most common means of increasing the bottom line, but perhaps not the most effective.

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How Conferencing Departments Can Easily Recover Lost Opportunities

By Laura Lafferty on July 30, 2018

Part of the Kx eBook: The One Simple Task Every Conference Department Should Do To Increase Revenue (& Why You Should Start Doing It Right Now) 

Increasing Conferencing Revenue

Most conference operations are looking for ways to increase their revenue. Offering new services, or raising rates tend to be the most common means of growing the bottom line. However, there is one activity everyone should be doing that can positively affect revenue streams: inquiry tracking. There are a surprising number of conference operations who do not track incoming inquiries or sales leads. 

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Are you prepared for GDPR?

By Laura Lafferty on May 1, 2018

The clock is ticking and May 25th is now less than a month away…are you GDPR ready? If you read my blog post last year about GDPR, then you should already be familiar with this new legislation. But have you prepared? The two-year grace period is almost over, and with steep penalties for compliance, if you haven’t prepared yet, you still have time.

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On the mobile…or mobile?

By Nick Lomax on April 24, 2018

A recent study revealed that the average person spends 90 mins per day on their phone. Now initially this figure may not sound like a lot, but that adds up to around 23 days a year. Take this one step further and it is estimated that 3.9 years of the average person’s life is spent staring at their phone screen. I would suspect that most of that time is not exactly what you would call…productive.

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Trade Show Tips and To Dos: Part 2 - The During and After

By Suzanne Delap on February 5, 2018

In our last post, we looked at what should be happening before you attend your next trade show. Now, let’s look at what you should focus on during and after the show.

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Trade Show Tips and To Dos: Part 1 - The Before

By Suzanne Delap on January 15, 2018

It’s that time of year. Time to gear up for trade shows. Some of the best time to showcase who you are and what you can offer.

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Let the Numbers Justify Your Purchase

By Suzanne Delap on December 4, 2017

Let's face it. Many times, those of us in conference services find ourselves fighting for any number of items: additional staff, software, access to buildings, the right to exist on campus.  

There is a way to make your case in an effective way, but what are some tools you can use to justify your purchases?

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11 Questions to Ask When Purchasing Software

By Suzanne Delap on October 24, 2017

A software purchase is a big decision. And when it comes to finding one to handle all the pieces of event management, it can become even more complicated.

Looking beyond the priorities and features specific to the system, here are 11 questions to consider when making a new software purchase.

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4 Examples of the Worst Software Advice We've Ever Heard

By Suzanne Delap on October 3, 2017

Okay, yes we are a software company. It is our job to convince you to buy our products.

Now that we got that out of the way, we can focus on the fact that we still hear bad software advice. And we have heard some big ones. As you brew your cup of coffee, let's take a look at what made the top of our list.

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5 Contracting Best Practices for Conference Departments

By Laura Lafferty on August 29, 2017

As one conference season winds down, it is time to look toward the next one. For many, contracting your repeat customers happens right away. 

Before you sign everyone on to next year’s camps and conferences with your existing contracts, take a step back and have a look at them. You may want to consider making some changes to incorporate contracting best practices that may be missing. 

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4 Benefits Behind Offering a One Stop Shop Experience

By Suzanne Delap on August 9, 2017

Imagine you have been tasked with planning a conference for an organization for which you volunteer. 

The committee looks at you and naturally, with your conference management experience, want you to handle arranging all the logistics. First, you have to find a venue. You start making phone calls to various venues to find out if they have availability. 

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Kinetic Software named as preferred vendor

By Suzanne Delap on August 2, 2017

Kinetic Software and Sodexo’s Campus Conferencing entered into a preferred vendor agreement last week, making Kinetic Software the exclusive software provider for Sodexo’s Campus Conferencing.

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The EU's GDPR and What It Means for You!

By Rob Johnstone and Laura Lafferty on July 17, 2017

Have you heard of the General Data Protection Regulation (GDPR) passed by the European Union Parliament? Since most of our readers are in North America, there is a chance that if you did hear about it, you figured it didn't apply to you.

Well, that may not be accurate.

If you have conference guests or students from an EU country, this regulation could apply to you.

With clients spanning the globe, this is a topic we have watched closely because of what it means for our clients. We have worked to learn all we can to share the impact it has on you.

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3 Ways to Track Your Impact on Campus

By Laura Lafferty on June 22, 2017

Last month, I wrote about three of the biggest impacts a conference department can have on its campus. I firmly believe in those three ideas, but how do you prove it? It is one thing to detail what the impact is, but it also needs to be demonstrated for others to buy in to the concepts. 

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3 Ways Conference Services Should Never Underestimate its Impact

By Laura Lafferty on May 25, 2017

As many conference professionals head into the ‘busy season’ of summer, this is a good time to remind you of just how much impact you have on your university and your community.  

In the day to day chaos of summer conference season, it is easy to forget the big picture when the focus is on the little details. Below are my top three choices detailing the powerful influence of conference services that go beyond the revenue you generate for the university.

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3 Ways to Think Outside the Box with Optional Add-Ons

By Jeanette Kletzli on April 27, 2017

Money, revenue, the bottom line. It is the primary reason why many conference departments exist. Get your university more money.

At this year’s annual ACCED-I conference, we led a session taking the revenue discussion outside of the box. We looked at activities and programs from others campuses that utilize campus space for additional revenue in an innovative direction.

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Lessons Learned from a Few Humans & a Mouse

By Kirstin Taylor on March 19, 2017

CUSTOMER SERVICE! We hear it over and over again. Companies like Disney and Southwest are well-known for their level of customer service and are considered the gold standard. 

How do we make our conference staff live up to that level of service? How do we "go above and beyond"? 

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Scheduling is NOT Conference Management

By Laura Lafferty on February 13, 2017

This month, we welcome Laura Lafferty as our guest blogger.

While working in conference services, she used an academic scheduling system to manage her conferences and events. After all, she was just scheduling events; it's the same thing.

Read on as you take a coffee break to learn more about her experience in how effective the system was for her needs.

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[Guest Blog] Tips to Help Get an Intern Housing Program Up & Running

By Jake Holtz on January 30, 2017

Intern housing is becoming a big buzz word these days. And it is easy to understand why: it can be an easier way to increase sales and occupancy in an area that is consistent. One campus that has seen a huge return through an intern housing program is the University Center Chicago. In the last 5 years, intern housing has grown and now represents the majority of their housing revenue.

Jake Holtz, the Assistant Director of Summer Housing and Conference Operations, shares tips and insights University Center has experienced as their summer intern housing program grew.

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14 Things We Learned from Hosting a Presidential Debate

By Laura Lafferty on December 9, 2016

Managing conferences and events is no small feat. There are many moving pieces for any conference and we all learn as we go along. Now imagine what you would learn about your team and events in general from an event on steroids... like a Presidential Debate.

Such was the case at the University of Nevada Las Vegas.

The Student Union and Event Services at UNLV hosted an event to top most events. While some of their experiences may not be repeated again, the lessons learned can be carried on to help serve other groups. 

We are excited to share their thoughts about about what they learned from hosting a Presidential Debate on campus.

Thank you to the UNLV Photo Services for the photos of the UNLV campus.

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Your "Cliff Notes" Guide to the Cloud, Cloud computing, and SaaS

By Laura Lafferty on October 25, 2016

The term “Cloud” is everywhere these days. Does it mean a web-based product, hosting, or a storage system?

Yes, it does.

The word “Cloud” refers to the Internet. It can mean anything from server hosting, browser-based applications, cloud storage, or file sharing. Which isn’t very helpful when trying to figure out what will work best for your operations.

As a layman, it is sometimes difficult to determine which service a vendor is talking about. And even when they do explain it, does it mean what you think?

Well, here is a quick guide to help start the conversation. So kick back while you brew your coffee and take a quick break.

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Keeping it all in the family... with Linked Rooms

By Kirstin Taylor on August 25, 2016

Think you know Linked Rooms? Well, for Kx2014 our development team did a rework of how this features works and relates to events.

Grab a cup of coffee while we take a quick look at the top changes and what they mean.

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Trainer Tips: Drag and Drop

By Kirstin Taylor on July 21, 2016

Trainer Tips: Drag and Drop

With the release in Kx2014, Drag and Drop was added to the Conference Room Plan as a quick way to move bookings from one conference room to another.

Below are some common points to remember when using Drag and Drop.

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5 Ways to Make RFPs Work for You

By Laura Lafferty on July 18, 2016

We seem to have a love/hate relationship with quotes, or requests for proposals (RFPs); their value has often been debated. Best practices and new trends, such as how do you showcase your venue while meeting the planner’s need for concise reporting, are always a hot topic. 

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Trainer Tips: Bedroom Diary, Bedroom Areas, Rooming Lists

By Jeanette Kletzli on June 21, 2016

The ability to reserve overnight accommodations, down to the specific room, is a feature that makes Kx great while importing rooming lists is a quick and easy task.

Both save time and help you understand your available resources... until they don't work for you.

Nine times out of 10 the calls that come in about a problem in one of these areas is usually a quick fix, if you know what to check.

Below we have listed the most common answers to the two most common calls we receive about bedroom allocation and rooming lists.

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The Perfect Pricing Structure... Does it only exist in fairy tales?

By Laura Lafferty on June 8, 2016

At this year's ACCED-I conference, several conference center directors spoke about their journey with evaluating and setting rates for their conference departments. 

Following along from a recent post of ours on complete meeting packages, we asked one of the directors to share her story and tips as her department went through the process.

Suzanne Shaw with Yale Conference and Events (YC&E) is our guest blogger. She has shared the process YC&E recently went through to organize and re-evaluate their pricing structure for conferences and events.

Grab your cup of Joe and read on for her tips.

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3 Reasons to Rethink that Homegrown System

By Laura Lafferty on May 23, 2016

What does your software landscape look like? Are there paths going all over the place? Or a tree with many entwined branches?

The question becomes how to simplify and unravel the knotted mess. With multiple systems being used for one department, a homegrown system might seem like the way to go. And it is easy to understand why.

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3 Steps to Help Streamline Invoicing in Conference and Event Services

By Laura Lafferty on May 2, 2016


During the annual ACCED-I conference in Portland, OR, we had a survey in our booth. We asked folks which took them longer: creating a rooming list, generating a final invoice, creating a complete BEO, or brewing a cup of coffee?

The winner? Generating a final invoice, by a large margin.

Why is this?

While you drink that cup of coffee, let’s talk about invoicing and highlighting areas you are probably seeing lost revenue and a lack of accountability. Or download our worksheet to start your self assessment now.
Download Our Worksheet

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7 Steps to Help ID if CMPs are a Right Fit for You

By Laura Lafferty on April 12, 2016


Does this sound familiar?

What is the price for X? Does that price include Y and Z? Well... it depends on if you do A, B, or C.

Do you not have a package rate? Oh sure! We take the total cost of all items you reserve and divide it by the number of people you expect.

Say what? So what if my final count is lower? Or higher? How is that a package rate?

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Screen Shots No More - Record Your Steps

By Laura Lafferty on March 8, 2016

Here at Kinetic Software, we are always on the look out for a feature that makes life easier. With support calls, seeing the steps a client takes helps determine the exact nature of the issue.

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Are You Millennial-Savvy? What does really it matter?

By Laura Lafferty on February 29, 2016

Did you know the purchasing power of Millennials is estimated to be $200 billion per year?

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Would you recognize these 5 Conference Management Productivity Eaters?

By Laura Lafferty on February 8, 2016

Albert Einstein said the definition of insanity is doing the same thing over and over again and expecting different results.

Yet, many of us in the event planning and conference management industry do this very thing. We find ourselves working harder, entering information twice, and missing out on opportunities.

Don't believe me? Let’s break it down into 5 areas where you are probably losing productivity.

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User Communities Add Strength to Product Purchases

By Laura Lafferty on October 22, 2015

There is a lot out there about the relationship between a business and its clients. No surprise as it is an important topic; a business is not a business without its clients.

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Continuing Education is Just a Smart Investment

By Laura Lafferty on October 14, 2015

“Generally speaking, investing in yourself is the best thing you can do. Anything that improves your own talents; nobody can tax it or take it away from you. They can run up huge deficits and the dollar can become worth far less. You can have all kinds of things happen. But if … you’ve maximized your talent, you’ve got a tremendous asset that can return ten-fold. ‘Invest in yourself’ might mean taking a continuing education class or simply spending your time improving your skills. Become a lifelong learner and your life will be wealthier, perhaps in more ways than one.” Warren Buffet

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Nickel and Dimed | Standing out in a noisy world

By Laura Lafferty on July 21, 2015

“What is the price with tax? Just give me the bottom line.”

“Are there any additional fees?”

“Does this price include ….?”

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3 Tips to Increase Venue Emergency Preparedness

By Laura Lafferty on June 5, 2015

The Boy Scout motto is to always be prepared.

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If you build it: An Innovative and Comprehensive System

By Kinetic Software on April 29, 2015

The Meeting and Events Industry is ever-changing and you need systems, standards, and practices in place to meet increasing demands and changes. Up-to-date information is imperative and customer service and price value are demanded.

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Bedroom Management: The Power Behind Information

By Kinetic Software on October 31, 2014

Why should you care about bedroom management?

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A User's Conference? So what. So do you know the benefits?

By Laura Lafferty on August 27, 2014

We are putting the final touches on our planning for our 6th Annual User’s Conference. Registration is open, the schedule has been finalized, and invitations have been sent out!

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NEW! Industry Insights Webinar Series Sponsored by Kinetic Software

By Kinetic Software on August 6, 2014

A Unique Webinar Series Presenting Real-World Perspectives to Empower Conference Professionals

The mantra of "doing more with less" is repeated daily across venues. Whether being asked to create additional revenue from renting facilities or increase cost, resource and communications transparency related to internal events, the insights of the industry-at-large are instrumental in creating the competitive advantage your venues needs.

This FREE series explores the best principles of the half-a-trillion dollar North American meetings and events industry, and how these principles can be applied in the conference and events sector.

Each session delivers insightful information and provides timely takeaways to help venues streamline working practices, increase efficiencies, improve the quality of service, increase revenues, and create a strategy for long-term success.

Each webinar will feature guest presenters from diverse backgrounds in the hospitality industry who have had extensive experience managing the kinds of challenges conference professionals face every day.

Click on the webinar date to learn more about each session and speaker. You can also register online for any or all of these free webinar opportunities.

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What's in your RFP Response Tool Belt?

By Laura Lafferty on August 5, 2014

Does your RFP Response Tool Belt contain a personal flotation device? Or is it every man for himself?

Soon conferences will end at colleges and universities to make way for a new school year. Conference and event venues are gearing up for a busy fall as people travel to enjoy cool mountain air and changing leaves, all while wanting to be renewed in an unique setting.

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Kinetic Software is now an Ellucian partner

By Kinetic Software on September 17, 2013

As of September 1st, 2013, Kinetic Software is an accepted member of the Ellucian community partner program. As a partner, Kinetic shares the common goal of a commitment to deliver quality solutions to higher education institutions. The community relationship also opens up other avenues of cooperation. For Kinetic, it is the ability to integrate Ellucian's Banner Finance with our Kx software solutions.

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Getting the most from your Support Contract

By Kinetic Software on September 11, 2013

We've covered the topic of support before, but is never a bad idea to review how it works. Kinetic prides itself on providing excellent support to its customers. There are no tiers at Kinetic, we provide the same high level of support to each and every customer regardless of size of operation or number of products used in the venue. What follows is an overview of how to get the most from your support contract.

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A 3-Part Plan to Boost Your Bottom Line in 2013

By Kinetic Software on September 4, 2013

Each new season often carries with it an expectation of change. When you make the time to adapt a different strategy, or review the steps you normally take, the results are usually positive. Here are three steps to help your operation enhance its revenue stream for next year - starting today.

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KxUser Fall Roundtable Sessions

By Kinetic Software on August 28, 2013

In addition to our fall workshops, Kinetic is hosting a series of roundtable discussions online for our users. Kinetic will provide a conference call link and phone number for everyone to call into. Each session will have a Kinetic host to facilitate the talks. The roundtables are a great opportunity to connect with other Kx users, share ideas and maybe come away with a fresh perspective on how to manage your operation. Each session is free for any Kx user or venue.

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Welcome to the Fall 2013 slate of Kx Workshops

By Kinetic Software on August 21, 2013

It is fall workshop time again KxUsers! The fall 2013 workshop schedule is out, this year with an online brochure you can flip through to read about the offerings. The line-up is a good one, featuring sessions on managing user access, using student searches your end of year cleanup and the oft requested KxMarketing application - a 3 part series. Take a look at the online brochure and then follow the link at the end of the post to register for any of the workshops listed below.

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Email Management Tips

By Kinetic Software on August 14, 2013

Some of us are more organized than others so keeping our work email boxes neat and clutter free comes easily. For everyone else (lump me in that category), keeping the inbox clear is a real challenge. Notes from colleagues come in, offers that sound interesting or that monthly newsletter you subscribed to but have yet to ever read shows up again. Reading, responding and deleting email can be a real time consuming task during your already busy workday. Here are a few tips to make your email management easier.

Topics: KxUsers
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The Kx Options: The Classroom Interface

By Kinetic Software on August 7, 2013

Are you allowed to schedule classrooms for events? How do you request use of those classrooms? Whether you have to wait until the academic schedule is completed, or are booking simultaneously with the Registrar, Kinetic has a classroom scheduling interface that automatically updates the information you need on availability of space. The interface can be a one-way stream from the Registrar to Kx, or a two-way capture of data from the other system and Kx. Either way, you get the information necessary to make the right booking decision.

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What does your website say about your organization?

By Kinetic Software on July 31, 2013

You visit your website on a regular basis, but did you ever stop and think about how a first time visitor views the experience? A website is an important part of any business these days, and like anything having to do with a customer, first impressions are important. So what are some of the things to consider when you are evaluating your online presence?

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Summertime - Do you know what day it is?

By Kinetic Software on July 24, 2013

OK, so we're a day early for National Hot Fudge Sundae Day, but is it ever too early to talk sundaes? This week we are taking a break from business and indulging in some summer fun. Let's start with a little history.

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The Kx Options: KxCalendar 2013

By Kinetic Software on July 18, 2013

Introducing the latest version of KxCalendar!

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The EPos Card Kx Option

By Kinetic Software on July 10, 2013

The ePoS – Electronic Point of Sale – interface dynamically transfers charges to a client’s account during their stay. When a guest uses your POS system to take advantage of the amenities you offer; bars, restaurants, non-inclusive activities, shopping, the EPoS interface funnels the charges back through the Kx system onto your guest's account. The charges can be sent to the master bill, or broken out as add on charges to an individual group member. Kx keeps track of each transaction, and settles the bill accurately at the end of the stay. Kinetic provides the interface and works with the POS provider to integrate the information transfer to Kx.

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Independence Days - Canada Day and the 4th of July

By Kinetic Software on July 3, 2013

July usually marks the unofficial kick-off to summer, starting with the family holidays that begin the month, Canada Day on July 1st in Canada and the 4th of July in the US. Both days honor historical events that eventually led to each country's independence as a nation, and each holiday is celebrated by sharing food, festivities and fireworks with family.

Topics: KxUsers
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Room key effeciency with Kinetic's Key Card option

By Kinetic Software on June 26, 2013

One of the optional Kx interfaces that does not get enough attention is the Key Card interface. This simple option matches a room allocation in KxResidential to the associated guest and initiates the cards for the door locks at check-in. By providing real-time management of key allocation, check-in during peak arrival times is faster and your staff is able to add another layer of customer service to its accommodation management.

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Streamline your financial process and improve accounting accuracy

By Kinetic Software on June 19, 2013

All good organizations continuously search for new methods to streamline operations. Kinetic Software has designed a number of application resources that work in conjunction with our products to do just that. One of those products, KxFinancial, was conceived to make the financial reporting process in a Kx environment as efficient as possible while improving the accuracy of the figures reported.

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Kx Team Spotlight: Michael Harold

By Kinetic Software on June 12, 2013

Kinetic Software is proud to welcome Michael Harold to the Kx team. His role as a dedicated account manager will be to provide our clients with one-on-one attention for any and all issues related to Kx. Michael's first goal is to get acquainted with our Kx clients and deliver personalized customer service for the individual accounts he is responsible for. He will largely act as a consultant and liaison for updates, services and new product opportunities to help our Kx users manage their growth and change.

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Organize your iPhone/iPad/Smartphone and Tablet apps

By Kinetic Software on June 5, 2013

A huge part of the conference and event planning industry involves getting and staying organized. Smart phones and tablets are great tools for carrying large chunks of your office from place to place, but like an office space, they can get just as cluttered. Today we are going to look at some basic tips for keeping your iPad and Smartphone apps organized.

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A 3-Part Plan to Boost Your Bottom Line

By Kinetic Software on May 22, 2013

Part 1: Know where you’ve been

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Green furnishings for student residence housing

By Kinetic Software on May 15, 2013

With Convocation and Graduation nearly complete, it is time to look at the condition of the rooms left behind. As careful as some students are, and not careful as others can be, by the end of the year the furniture in the dorms may need to be replaced over the summer. We've talked about adding green practices to residence and campus management in the form of energy conservation, environmentally conscious promotion and other forms of sustainablility initiatives in previous blogs. The same ideas can be applied to dorm furniture when it come time to replace it.

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Are you being remarkable with your customers?

By Kinetic Software on May 8, 2013

We visited the subject of customer service in a blog post a few months back. The discussion on customer service included the story of the bag boy who went out of his way to make each person that moved through his line feel a little more special by giving them a positive thought for the day. Soon there was a noticable difference between the customers who frequented this particular bag boy's line, and the rest of the cashiers. It wasn't necessarily that the other bag people were not serving their customers, it was that one person took a simple idea and it turned into something remarkable.

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2013 Spring Workshops

By Kinetic Software on May 1, 2013

Our 2013 spring workshops feature some great ways to enhance your Kx Knowledge and learn more about the tools you use every day. Our first session titled – The Fiscal Year Workshopwe will review a checklist of Kx items that should be part of every venue's transition from one fiscal year to the next. For those who work with overnight, residential groups. The Residential Group Management workshop provides a refresher of managing overnight groups in Kx. Design your own Custom Workshop with a trainer and refine your skills on a topic of choice.

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Done is best - time management tips

By Kinetic Software on April 24, 2013

Done is best paraphrases a facebook company motto for completing tasks and crossing them off the list. The real quote, Done is better than perfect, sums up the need to sometimes mark a project as complete knowing that everything is not quite perfect. Event coordinators laying out the banquet hall for a wedding reception face a similar challenge as do student residence managers planning for move-in day. Often it is a time deadline that drives the need to judge a project done.

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Heightened Security following the Boston Marathon tragedy

By Kinetic Software on April 17, 2013

Monday's tragedy at the Boston Marathon took the world by surprise. One of the nicest things to see was the amount of support that immediately flowed to Boston, particularly from cities like New York and Chicago, rivals any other day. It was also great to hear about the support on an international level as well; Canada, the UK and even France. The event rocked the world's sense of safety during public events and forced everyone to reevaluate security in a venue that cannot be locked down.

Topics: Internal KxUsers
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KxEvent Calendar and KxBedroom Calendar Demos

By Kinetic Software on April 10, 2013

Kinetic is planning two free demos for the new, internal calendar products introduced this year, KxEvent Calendar and KxBedroom Calendar. We will be hosting the demos on April 24th and April 25th. You can jump to the demo links or read the brief descriptions below and follow the link to the demo sign up page.

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5 Kx related items to consider before you get too busy

By Kinetic Software on April 3, 2013

It is never too early to begin preparation for your busiest time of year. Whether you are managing conferences and events, student residence housing or the summer retreat and camp season, activities include bringing on new staff, getting the facilities ready and gathering new ideas to help your organization run more smoothly. With that in mind, here are 5 Kx related items to consider.

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And the Winner is.....

By Kinetic Software on March 27, 2013

Kinetic decided to have a little fun this year at The Association of Collegiate Conference and Events Directors-International (ACCED-I) Annual Conference. We asked our Kx users to show off their new Kinetic tumbler around the conference and to capture the moment with a photo and post to our Twitter feed. Here are the results.

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ACCED-I 2013 - Toronto, Ca

By Kinetic Software on March 20, 2013

Kinetic Software is back from The Association of Collegiate Conference and Events Directors-International (ACCED-I) Annual Conference. The trip was great. Toronto is a beautiful city with lots of sights to see. Many of the attendees took the short walk to the CN Tower, also known as the Space Needle, and ventured to the top for the marvelous view. Some made the longer trek to Niagara Falls for its breathtaking beauty. The food was cosmopolitan and chic, the people were friendly and Kinetic's Emily Griffin and KxUsers from Nebraska Lincoln, BC and UNE found themselves on a unique tour of the high security beer safe at the Beer Bistro. For anyone staying a few extra days the bistro is a definite recommendation.

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Kinetic Software is off to Découvrir in Toronto

By Kinetic Software on March 13, 2013

Kinetic Software flies off to Toronto this weekend for The Association of Collegiate Conference and Events Directors-International
(ACCED-I) Annual Conference. The theme of this year's conference is Discover/Découvrir. There should be lots to learn, beginning with Keynote Speaker Jeff Taylor, founder of Monster.com.

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6 top Toronto tourist stops and a couple of not-so-well-known ones too

By Kinetic Software on March 6, 2013

In an earlier post on conference events we talked about taking the time to visit your host city. In a few weeks some of the Kinetic staff will be heading to Toronto for The Association of Collegiate Conference and Events Directors-International (ACCED-I) Annual Conference, March 17th to the 20th. With that in mind, and knowing it will be a great opportunity to see some of our Canadian clients along with our US customers, we put together a list of some things to consider doing while visiting Toronto.

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The New KxCalendar is Here!

By Kinetic Software on February 27, 2013

Introducing the newest version of KxCalendar!

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Sustainablitiy on campus part two: Conference and event services

By Kinetic Software on February 20, 2013

Last week we looked at sustainability on campus and student housing. As with student housing facilities, how conference and event services incorporates green practices into its daily activities can have a strong impact on campus resources. The same attention to cleaning supplies, building maintenance and energy usage applies to conference and event services. Creating a culture that supports sustainability can be challenging when students arrive on campus from all over the country and the world. Many campuses have introduced a sustainability department or student organization to oversee and encourage the environmental initiatives.

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Sustainablitiy on campus part one: Student Housing

By Kinetic Software on February 13, 2013

Climate initiatives or 'Green' policies are more common than ever on campuses. With so many students consuming resources in your student housing facilities what are some of the ways to both save energy and encourage environmental consciousness on campus? There are the basics, which many organizations have already undertaken, and other less common ways to practice being green.

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Understanding the Kx Options: Kx Internal Calendars

By Kinetic Software on February 6, 2013

The release of the new look, web-based Kx Calendar is just around the corner. This year's Kx User Conference also unveiled two internal calendar options that will be available in the coming months as well, the KxEvent Calendar and the KxBedroom Calendar. Both bring enhanced functionality to Kx.

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5 ways to get the most benefit from attending a conference

By Kinetic Software on January 30, 2013

There are a number of great industry conferences throughout the year such as The Association of Collegiate Conference and Events Directors-International (ACCED-I) Annual Conference coming up in March. Attending an industry event can go a long way towards revitalizing your outlook, especially as you get closer to the busy season. Here are five suggestions for maximizing the benefits once you arrive.

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The New KxCalendar is Coming Soon!

By Kinetic Software on January 23, 2013

The KxCalendar option is designed to give an at-a-glance picture of the monthly, daily or weekly scheduled events campuswide. By providing a simple to use, web-based interface, KxUsers and other visitors can get a detailed picture of an events running time, the rooms that are associated with the event and other useful information they might need. Available rooms can also be requested via the application. The enhancements in the next version of the KxCalendar introduce some great, time-saving new features.

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Customer Service

By Kinetic Software on January 17, 2013

Good customer service is not always easy to recognize, but everyone knows bad customer service when they experience it. I recently heard Chuck Salem, Unique Venues speak on the subject at a conference in Colorado. As part of the talk, Chuck asked the audience to share their experiences with great customer service and though the stories were varied, a common theme emerged. When there is a problem, deal with it quickly and don’t let it go away without some kind of resolution for your customer. Sometimes that will be as simple as an apology, in other cases a gesture is required; comp a meal, add a specialty item, promise a future redo. Airlines will often do the latter when they bump a passenger, comping tickets or giving a discount on a future flight.

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KxUser St. Francis Xavier University Health Check

By Kinetic Software on January 9, 2013

St. Francis Xavier University (StFX) completed a Health Check prior to the summer season last year. We asked Mary Fisher-MacDonnell - Financial Analyst, Charles V. Keating Centre, StFX University what impact the Kx Health Check had on her organization. Mary shares her experience below:

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Happy New Year - Event and conference management tips for 2013

By Kinetic Software on January 2, 2013

The new year is not only a good time for reflection, but also the perfect time to plan for the year ahead. The new year also means a new version of Kinetic Software - Kx 2013 is on the horizon. As with previous years Kinetic will introduce more innovative features to help increase the efficiency of your event and conference management for next season. We will also offer the free introductory workshop once the new version is ready for release. Last year's workshop was helpful for users to understand the new features in the release and how to use them before the upgrade was installed. We are looking forward to the same positive experience this go round. Stay tuned for information on Kx 2013!

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To all of our North American Customers

By Kinetic Software on December 25, 2012

To all of our customers in Canada and the US who celebrate the Christmas holiday - We wish you the best of holidays and a prosperous new year!

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Creating an inclusive holiday season party or event

By Kinetic Software on December 19, 2012

The holiday season is another busy time for event and conference centers, as well as for religious retreat centers. We don't need to delve too deep into the politics or religion of the holiday season to acknowledge the changing landscape of most campuses. People from all over the world come to the United States or Canada to study abroad and they bring their customs and traditions with them. It is also true that the holiday season in North America is still December centric, and even though some holiday seasons run from October through January, the December focus is not likely to change in the near future. So how does conference services create a holiday event or party where everyone feels welcome?

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5 Key considerations in managing student residence housing

By Kinetic Software on December 12, 2012

Managing each year's influx of new students is a challenge whether the students are returning or arriving for the first time. A number of factors can affect the student's experience; their maturity level, the college or universities process for induction and even the surrounding area that borders the residences. Take a country mouse to the city or vice-versa and strange things are likely to take place. We're going to look at 5 common issues most colleges and universities deal with year after year.

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The New KxCalendar is Coming Soon!

By Kinetic Software on December 5, 2012

The KxCalendar option is designed to give an at-a-glance picture of the monthly, daily or weekly scheduled events campuswide. By providing a simple to use, web-based interface, KxUsers and other visitors can get a detailed picture of an events running time, the rooms that are associated with the event and other useful information they might need. Available rooms can also be requested via the application. The enhancements in the next version of the KxCalendar introduce some great, time-saving new features.

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Let's talk Kx Health Checks again

By Kinetic Software on November 28, 2012

One of the presentations given during the user conference this year was What is a Health Check and how can it work for you? We've talked about Health Checks in a blog post back in May, Kinetic's Healthcheck Checklist. A Health Check is designed to help you identify areas of your system that you are using well, areas you could be using but are not and areas that may need a little improvement. If you have been using Kx for 2 or more years, it is something to consider for your operation.

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Kx User Conference 2012

By Kinetic Software on November 20, 2012

Thank you once again to all of our users who were able to come together for the 4th annual Kx User Conference in Chicago. Though the weather was a bit New England-ish; sunny one day, snowy the next, the Windy City turned out to be an excellent choice. The venues were great and took good care of our users, and the venue tours very interesting. A few of our guests even came in early or stayed a little late to enjoy some shopping and sightseeing while they were in town.

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Vote in the Kx2014 development ballot

By Kinetic Software on November 15, 2012

Each year Kinetic Software compiles a list of requests and suggestions put forth by you, our users for potential inclusion in our next release. The list is comprised of the requests and enhancement suggestions to Kx that have been logged over the past months for potential inclusion within our next main release, Kx2014. Kinetic Software is inviting all of our clients to vote on which of the following support call enhancements they would most like to see included in the development of Kx2014.

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Kinetic's Web Yeardie is participating in Movember

By Kinetic Software on November 9, 2012

What is Movember?

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10 things to see if you've never been to Chicago

By Kinetic Software on November 7, 2012

Kinetic software heads to Chicago at the end of this week for the 4th annual User Conference. First timer in the City of Broad Shoulders? Here are 10 sights to see!

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Kinetic Software at the Regional Fall Summits

By Kinetic Software on October 31, 2012

Kinetic software has been a long-time supporter of the ACCED-I organization. Each year we try to support the Regional members of the organization as well, either through sponsorship or other means. For example, to make the fall summit registration process easier for their participants, we offered the free use of our KxRegistration product to all of the regions. Kinetic built the summit sites and helped manage the process for the regions that chose to participate in the free service, Regions 12, 9, 6 and 2. We also try to participate in at least one summit each year. This year we were fortunate enought to be able to attend three of the summits in the country. Mark Williams visited the Region 8 group in Ohio, Emily Griffin joined Region 12 for a day in Boston and Steve Nicholson traveled to the Region 4 summit in Colorado.

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Using the Kx inquiry screen for event management

By Kinetic Software on October 24, 2012

The Kx Inquiry Screen can be a useful tool for tracking the kind of business you are attracting. Every inquiry entered into Kx, regardless of whether it is converted to a booking or not, is recorded in your application. The inquiry screen can be used to track everyday business, repeat business and business lost. There are also a number of filters and search criteria to enter to follow the inquiry patterns.

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All-inclusive Pricing for events and conferences:

By Kinetic Software on October 17, 2012

Cruises do it, so do resorts. The all-inclusive model has definite advantages when it comes to managing an event or conference, but also carries some inherent risk. As a marketing tool it can be a way to make your venue more attractive to outside planners and bring in business you may have lost out on by making the pricing structure easy to understand.

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Kinetic Support: Greg Morton

By Kinetic Software on October 10, 2012

Following the recap of support procedures, we thought it would be nice to get to know the support staff too. This week we'd like to introduce Greg Morton. Greg came to Kinetic's software support team straight out of college, Indiana University of Pennsyvania (IUP), from where he graduated with a degree in computer science. His biggest challenge since joining the company? Learning the system from the user's perspective. Working the front line of support in Kinetic's North American office has helped him understand the event and conference world much better.

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Default Catering Workshop: October 9th, 2012

By Kinetic Software on October 3, 2012

Can Default Catering work for you?

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Getting the most out of support - Recap

By Kinetic Software on September 26, 2012

For those KxUsers who were not able to attend the free workshop on getting the most out of support, here is a summary of the items covered. Amanda Brown and Greg Morton, US support, led the presentation. They started with what happens on the Kinetic support side when a call comes in and what the expectation might be once the issue is reported.

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Unique Venues Gathering at UNLV

By Kinetic Software on September 19, 2012

Kinetic software spent the latter part of last week at the Unique Venues gathering held at UNLV. For those unfamiliar with Unique Venues, their goal, in their words is, "We bring together one-of-a-kind venues with planners who are ready for something new." Through connections and promotions, Unique Venues connects event and conference centers with event planners, booking agents and anyone else looking for a place to hold an event. There are a number of Kx sites that are also members of the Unique Venues group, including host site UNLV.

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Free September Workshop and Roundtable next week:

By Kinetic Software on September 12, 2012

A Reminder that all Kinetic users are invited to two free sessions next week. The first is a roundtable discussion, a chance to mingle with other KxUsers for an open forum. We host the meeting and provide a call in number, you do the chatting. The second free session gives you insight directly from the support staff on the how to of issue resolution. They'll provide some great tips on what to include to help minimize your downtime, and also how the support process works to resolve your issues. A must see. Bring along IT if you would like too, but sign up today because space is limited.

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4th Annual Kx User Conference Schedule

By Kinetic Software on September 6, 2012

Our two day conference is a great way to meet with colleagues, share ideas and discover new ways to work with Kx in your everyday operations. This year we have a great line-up of Kx topics, Networking opportunities, and two special guest speakers – Mandy Volpe from Georgia Tech and Lindsay Bullis, from California University of Pennsylvania.

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KxUsers Fall Workshop Schedule

By Kinetic Software on September 5, 2012

Our fall workshop schedule features some great ways to enhance your Kx Knowledge and learn more about the tools you use every day. Starting in September with a free session titled - Getting the most out of Support, we’ll then take you through fall and into the winter with workshops on Defaut Catering, Actions and Custom Fields. December will wrap up the schedule with another free session - Financial Refresher workshop for best practices.

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The 4th Annual KxUser Conference is heading to Chicago!

By Kinetic Software on August 30, 2012

Last year's conference was a big hit, and we expect this year's event to be even bigger. We've chosen two great Kx Venues to hold each day's events; University Center of Chicago and Loyola University - Chicago.

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Open Roundtable Discussions for all KxUsers

By Kinetic Software on August 29, 2012

We’re kicking off the fall season with something new, online Roundtable Discussions. Kinetic will host the discussions, provide the online meeting space and give you a phone number to call to participate in the discussion. Emily Griffin will facilitate the first session and Amanda Brown the second. The discussions will be all yours. This will be an opportunity to network with your peers and share your Kx experience on the meeting topic. Join in, you never know where an open discussion will lead. These one hour sessions are free to all Kx clients and open to all KxUsers.

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Kx Product Highlight – KxFinancials for event transactions

By Kinetic Software on August 22, 2012

This week 's blog takes a look at KxFinancial, the Kx interface used to pass charges along to accounts and finance systems in a seamless accurate way. KxFinancial removes the burden of entry duplication, the potential for error and the associated overhead of managing event transactions manually. The exported information can be tailored to what you want when you want it, and can be sent in a variety of formats such as CSV/TSV, flat text, XML, Oracle Link Server, SQL data links etc.

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Kx Product Highlight - Online Catering with KxCatering

By Kinetic Software on August 15, 2012

This week and in future blogs we'll highlight some of the lesser know Kx products, starting with KxCatering. KxCatering is Kinetic's web-based product to provide your internal and external customers a way to order catering online that integrates directly with your catering setup in your Kx products. Some of the ways Kx Catering can enhance your current services.

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Attrition clauses in your event and conference contracts

By Kinetic Software on August 8, 2012

One of the difficult aspects of setting up an event and conference contract is the attrition clause. The attrition clause protects the venue from lost revenue by requiring a certain amount of reserved space to be guaranteed by the planner or the group making the booking. Because it is impossible to predict an exact number of attendees, the guarantee is usually a percentage of the total block of reserved space. On average, the common percentage falls between 80% - 95%, so if the group blocks out 100 spaces and only 75 attendees show the venue still gets paid for the minimum. This percentage can be on an overall basis, which is based on the average attendance and is more beneficial to the group, or on a per-night basis, which protects the venue from the mass exodus that sometimes occurs on the last day of an event.

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Kinetic Software is on the move

By Kinetic Software on August 1, 2012

To a new office that is.

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Coming in August: Jeanette's Tips and Tricks

By Kinetic Software on July 25, 2012

Each Friday starting in August our training and implementation manager, Jeanette Kletzli, will share a Kx tip or trick on our Facebook page and Twitter account. She'll cover a host of topics, sometimes highlighting a new feature in the last version of Kx and other times offering a review of some of the basic features you may be familiar with, but have forgotten since the training, the beautiful basics.

Topics: Internal KxUsers
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Fun things to do in Canada in the summer

By Kinetic Software on July 18, 2012

Just for today, let’s pretend that all of your summer event and conference management duties aren't keeping you too busy to even consider doing something fun for yourself, and you are free for a day or three. We have many KxUsers in Canada, so we thought it would be entertaining to spotlight the neighborhoods to the north, and highlight some of the interesting things to do in the different provinces during the summer months.

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4 Kx features you may have forgotten you had

By Kinetic Software on July 11, 2012

After training and implementation most Kx users settle into a method for using Kx to manage their conference and event schedules in a way that suits their facilities and is comfortable. A lot of information has to be absorbed during the training, and some of the finer detail is forgotten after using the system in a certain way over time. In an earlier post we talked about a Health-Check checklist as a way to re-evaluate your methods and look for ways to improve your process. In this week's post we are going to revisit some Kx features you may have forgotten you had.

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Independence Day. Happy Fourth of July!

By Kinetic Software on July 4, 2012

We're hopeful everyone can find some time away from the busy event and conference summer schedule to celebrate with family and friends on Independence Day. Enjoy the fireworks, BBQ and any other traditions that mark this day.

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Kx Template Formatting tips for Dates, Times & Prices

By Kinetic Software on June 27, 2012

When formatting merge tags for your event and conference correspondence it is good practice to use the same tags in all of your templates to maintain a uniform feel. Below are some choices for how to set up some of those tags, along with examples of how the inserted tag will appear on the final piece.

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How important are your event & conference inquiries?

By Kinetic Software on June 20, 2012

There are two schools of thought when it comes to event & conference booking. Some organizations forego the inquiry stage, choosing to wait until the booking has reached the tentative stage before entering any information into Kx. The reasons are varied, from not wanting to clutter up the database to having enough business that inquiries are not worth the time to log. For those who do log inquiries as they come in or shortly thereafter, Kx has a number of tools to help maximize their value.

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Finding and protecting value in conference services

By Kinetic Software on June 13, 2012

There are a number of ways revenue is lost or routed to the wrong department for an event or conference. In some cases, a college or university will not charge for any internal usage of their facilities, or the president of the university gets special dispensation for his or her family, friends or business associates. High ranking faculty often receive the same courtesy. Last minute cancellations are another bottomline killer. It is important to track these differences in revenue collected vs. potential revenue, especially when it comes to budget time and a review of the cost of doing business.

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Guest Blogger: Mandy Volpe on Using Pinterest to Promote Events and Conferences

By Kinetic Software on June 6, 2012

Georgia Tech's Mandy Volpe joins us once again to blog on the benefits of social media. In her last post she touched briefly on newcomer Pinintest. In this week's post, Mandy goes into much more detail on how to take advantage of Pinterest's gaining popularity as a way to promote your events and conferences through the use of this visually driven media.

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Managing Event and Conference Planning Stress

By Kinetic Software on May 30, 2012

One thing that is stressed on a regular basis in this industry is well, stress. Event and conference planning is a stressful job, as is evident by this recent article http://www.careercast.com/jobs-rated/10-most-stressful-jobs-2012, event management ranks just below such high stress careers as soldier, police officer and firefighter. There is also a plethora of advice on managing stress in the midst of an event or conference. Still, a reminder of some tried and true methods for coping with the everyday ups and downs never hurts. Here is a quick list:

Topics: KxUsers
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Kinetic's Health Check Checklist

By Kinetic Software on May 23, 2012

In the midst of the busiest time of year, the last thing anyone is thinking about is their processes. The goal is to manage the work in the easiest way possible. Our Kx Health Check is designed to help you get the most out of your Kx system. We can give you a detailed analysis of the key elements in your daily management of conferences, events and accommodations. The complete Kx Health Check involves a database review and analysis, a business process review with staff, shadowing a department or staff member on-site, and a full summary of findings with recommendations report at the end.

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Social Media for Internal Promotion and Communication

By Kinetic Software on May 8, 2012

We're going to continue with the theme of social media and piggyback on Mandy Volpe's great guest blog by talking about using social media tools internally. The most obvious use, and one that relates directly to the subject of promotion covered in Mandy's blog, is the use of social media to promote internal events. Whether it is sporting events, concerts, lectures or any happening on campus that is open to the student population, using social media to attract attendance is a great use of the tool.

Topics: Internal KxUsers
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Guest Blogger: Georgia Tech’s Mandy Volpe on Social Media, Part 2

By Kinetic Software on April 27, 2012

Part two of the social media blog from guest blogger Mandy Volpe, Marketing Manager for Georgia Tech’s department of Housing and Conference services.

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Guest Blogger: Georgia Tech's Mandy Volpe on Social Media, Part 1

By Kinetic Software on April 25, 2012

Kinetic Software would like to welcome Mandy Volpe, Marketing Manager for Georgia Tech's department of Housing and Conference services as a guest blogger today. Mandy is dropping by for a two-part series on social media, but before she gets started, a little background on her role at GA Tech.

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From Inquiry to Invoice - How Kinetic Software Manages Events, Conferences and Student Accommodations

By Kinetic Software on April 12, 2012

Kinetic’s integrated product suite seamlessly connects all event management activities to help you cut costs, improve customer service and manage your business more efficiently. We also offer a variety of online products including online registration, bedroom reservation and calendar tools to enhance your capability. Unlimited seats empower your entire team, and all Kx products are backed by our commitment to our customer's success. From inquiry to invoice, Kinetic Software has the complete solution for conference professionals.

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ACCED-I Annual Conference in Denver, CO

By Kinetic Software on April 11, 2012

Kinetic Software attending and exhibiting at the Association of Collegiate Conference and Events Directors-International (ACCED-I)Annual Conference 2012. In an interview on the floor of the ACCED-I Expo, Kinetic's Mark Williams is joined by Tony Rathgeber of the University of Nebraska - Lincoln and John Nussear from Georgia Tech to talk about why Kinetic Software is much more than just a software application for conference and event scheduling.

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2012 ACCED-I Conference Update

By Kinetic Software on March 27, 2012

The conference has been a lot of fun so far. Denver was a great choice for the ACCED-I event. The hotel is nice, and everything around it is easily accessed, either by walking or hopping onto the free bus that roams up and down the 16th street mall. For the people watchers, lots of interesting personalities along the sidewalks of 16th, including Robot Mike and the hula-hoop girl.

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ACCED-I Elevate Here We Come!

By Kinetic Software on March 23, 2012

The Kx Staff flies off to Colorado this weekend for the 32nd Annual ACCED-I conference. Climber Jim Davidson, the keynote speaker, gives a lesson on resilience in life by sharing his experience of survival after being trapped 80 feet deep in a crevasse. Not for the faint of heart, but should be an interesting session. Other talks we'll be taking a peek at are working with a small staff or budget, time management during an event, essential strategies of conference and accommodation planning, and the challenges the conference community sometimes face.

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Understanding the Kx Options: Part 6 – KxB&B

By Kinetic Software on March 16, 2012

This week’s post gives you a new way to consider your bedroom stock when it is not in use. Create a welcoming environment that people will pay to stay at, and use KxB&B to make booking a room at your residence an easy, online experience.

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Kx New Release Wrap-up

By Kinetic Software on March 7, 2012

Now that the new release sessions have ended and everyone has seen the stylish new Ribbon look, we thought we'd also highlight a few of the features suggested by our users and implemented in the newest version of Kx. Customer feedback is always welcome, and as you can see, your suggestions may have a direct affect on what ends up in a Kx release. Some of the favorites that were requested by our North American Kx users:

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Understanding the Kx Options: Part 5 – KxCalendar

By Kinetic Software on March 1, 2012

This week’s post gives a brief overview of the KxCalendar, another online product to help streamline your operations through a web based interface with integrated reporting.

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Understanding the Kx Options: Part 4 – KxRegistration

By Kinetic Software on February 22, 2012

 

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Understanding the Kx Options: Part 3 – The EPoS and Key Card Interfaces

By Kinetic Software on February 10, 2012

This week’s options overview covers two similar Kx Options that when used in conjunction with KxResidential add another layer of customer service to your accommodation management.

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Understanding the Kx Options: Part 2 - The Classroom Interface

By Kinetic Software on February 2, 2012

What does the Classroom Interface do?

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Understanding the Kx Options: Part 1 KxFinancial

By Kinetic Software on January 27, 2012

What does KxFinancial do?
In a nutshell, the financial interface passes the revenue information from your Kx system to your financial system in a language the accounting software is designed to understand. Some of the standard interfaces available are, Banner, SAP, and Oracle. For non-standard interfaces, we would compile a script to deliver the financial information for your particular accounting system.

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A 3-Part Plan to Boost Your Bottom Line in 2012

By Kinetic Software on January 16, 2012

The New Year often carries with it an expectation of change. When you make the time to adapt a different strategy, or review the steps you normally take, the results are usually positive. Here are three steps to help your operation enhance its revenue stream starting today.

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Welcome 2012 and our new blog!

By Laura Lafferty on January 3, 2012

The new year is not only a good time for reflection, but also the perfect time to plan for the year ahead. Kinetic Software is ringing in the new year with a new version of our scheduling software featuring a progressive new look and enhanced functionality. We've also added this blog to provide information on the conference planning industry and insight into our other Kx products.

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