11 Questions to Ask When Purchasing Software

By Suzanne Delap

A software purchase is a big decision. And when it comes to finding one to handle all the pieces of event management, it can become even more complicated.

Looking beyond the priorities and features specific to the system, here are 11 questions to consider when making a new software purchase.

Continue Reading

4 Examples of the Worst Software Advice We've Ever Heard

By Kinetic Software

Okay, yes we are a software company. It is our job to convince you to buy our products.

Now that we got that out of the way, we can focus on the fact that we still hear bad software advice. And we have heard some big ones. As you brew your cup of coffee, let's take a look at what made the top of our list.

Continue Reading

5 Contracting Best Practices for Conference Departments

By Laura Lafferty

As one conference season winds down, it is time to look toward the next one. For many, contracting your repeat customers happens right away. 

Before you sign everyone on to next year’s camps and conferences with your existing contracts, take a step back and have a look at them. You may want to consider making some changes to incorporate contracting best practices that may be missing. 

Continue Reading

4 Benefits Behind Offering a One Stop Shop Experience

By Laura Lafferty

Imagine you have been tasked with planning a conference for an organization for which you volunteer. 

The committee looks at you and naturally, with your conference management experience, want you to handle arranging all the logistics. First, you have to find a venue. You start making phone calls to various venues to find out if they have availability. 

Continue Reading

Kinetic Software named as preferred vendor

By Suzanne Delap

Kinetic Software and Sodexo’s Campus Conferencing entered into a preferred vendor agreement last week, making Kinetic Software the exclusive software provider for Sodexo’s Campus Conferencing.

Continue Reading

The EU's GDPR and What It Means for You!

By Rob Johnstone and Laura Lafferty

Have you heard of the General Data Protection Regulation (GDPR) passed by the European Union Parliament? Since most of our readers are in North America, there is a chance that if you did hear about it, you figured it didn't apply to you.

Well, that may not be accurate.

If you have conference guests or students from an EU country, this regulation could apply to you.

With clients spanning the globe, this is a topic we have watched closely because of what it means for our clients. We have worked to learn all we can to share the impact it has on you.

Continue Reading

3 Ways to Track Your Impact on Campus

By Laura Lafferty

Last month, I wrote about three of the biggest impacts a conference department can have on its campus. I firmly believe in those three ideas, but how do you prove it? It is one thing to detail what the impact is, but it also needs to be demonstrated for others to buy in to the concepts. 

Continue Reading

3 Ways Conference Services Should Never Underestimate its Impact

By Laura Lafferty

As many conference professionals head into the ‘busy season’ of summer, this is a good time to remind you of just how much impact you have on your university and your community.  

In the day to day chaos of summer conference season, it is easy to forget the big picture when the focus is on the little details. Below are my top three choices detailing the powerful influence of conference services that go beyond the revenue you generate for the university.

Continue Reading

3 Ways to Think Outside the Box with Optional Add-Ons

By Jeanette Kletzli

Money, revenue, the bottom line. It is the primary reason why many conference departments exist. Get your university more money.

At this year’s annual ACCED-I conference, we led a session taking the revenue discussion outside of the box. We looked at activities and programs from others campuses that utilize campus space for additional revenue in an innovative direction.

Continue Reading

Lessons Learned from a Few Humans & a Mouse

By Kirstin Taylor

CUSTOMER SERVICE! We hear it over and over again. Companies like Disney and Southwest are well-known for their level of customer service and are considered the gold standard. 

How do we make our conference staff live up to that level of service? How do we "go above and beyond"? 

Continue Reading

Subscribe to Our Blog

Recent Posts